Hidden Places Legal

Hidden Places Privacy Policy

Version 1.0 Effective 28 July 2026
1. INTRODUCTION Hidden Places respects your privacy and is committed to protecting personal information. This Privacy Policy explains how personal information may be collected, used, stored and shared when you use Hidden Places. 2. INFORMATION WE MAY COLLECT We may collect: • name and contact details; • account information; • Host profile information; • booking and transaction information; • messages and communications; • case and dispute information; • uploaded photographs or evidence; • payment-related information provided by payment processors; • technical information such as IP address, browser and device information; • usage and security logs; • marketing preferences; and • records of acceptance of legal terms and policies. 3. HOW WE USE INFORMATION We may use personal information to: • create and manage accounts; • operate listings and bookings; • process or facilitate payments; • enable communication between users; • administer cancellations, refunds and disputes; • provide customer support; • prevent fraud and misuse; • maintain platform security; • comply with legal obligations; • improve our services; and • send marketing communications where permitted. 4. LAWFUL BASES Depending on the circumstances, we process personal information because: • it is necessary to perform a contract or take steps requested before entering a contract; • we have a legitimate interest in operating, protecting and improving Hidden Places; • we must comply with a legal obligation; or • you have provided consent where consent is required. 5. SHARING INFORMATION We may share information where reasonably necessary with: • Hosts and Guests involved in a booking; • payment processors; • hosting, storage, email and technology providers; • professional advisers; • insurers; • fraud-prevention or security providers; and • regulators, courts or law-enforcement authorities where legally required. We do not sell personal information. 6. PAYMENT INFORMATION Payments may be processed by specialist third-party payment providers. Hidden Places may not directly store complete payment-card details where those details are handled by the payment provider. 7. RETENTION We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, fraud-prevention and dispute-resolution requirements. Different categories of information may have different retention periods. 8. SECURITY We use appropriate technical and organisational measures intended to protect personal information. No internet-based service can guarantee absolute security. 9. INTERNATIONAL TRANSFERS Where service providers process information outside the United Kingdom, appropriate safeguards will be used where required by data-protection law. 10. YOUR RIGHTS Subject to applicable UK data-protection law, you may have rights including: • access to personal information; • correction of inaccurate information; • erasure in certain circumstances; • restriction of processing; • objection to certain processing; • data portability where applicable; and • withdrawal of consent where processing relies on consent. You may also have the right to complain to the UK Information Commissioner's Office. 11. COOKIES Information about cookies and similar technologies is provided in our Cookie Policy. 12. CHANGES We may update this Privacy Policy by publishing a new version with an updated effective date. 13. CONTACT Privacy enquiries may be submitted using the contact details published by Hidden Places.